Event SetUp · JBFOne Knowledge Base

Questions — Tying Your Event Together

In Make a Plan, you mapped out the questions you might need — who they apply to and why. Now it's time to build them. Your fees, tickets, schedule, and payouts are already set. Questions is where you connect a consignor's answer to the experience you've already built.

What you'll complete in this article:

• Apply the need-to-know filter to every question
• Understand the two types of questions: For Everyone and For Segments
• Walk through two worked examples — Power Consignor and Valet Program
• Build your questions in the Event Checklist
• Understand how Questions sets up the Rules that follow

The Need-to-Know Filter

Questions are the first thing a consignor sees at registration. Every question is a chance for hesitation — a moment to stop and second-guess. The goal is an easy, confident flow from the first click.

Before you add a question, ask: 

• Will this answer actually change something downstream? 
• Will it change: 
• • a fee 
  • a ticket 
  • a schedule segment
  • a rule the consignor will encounter
• How will you use this information in the selling process?

If the answer doesn't change anything, it doesn't need to be a question — at least not at registration.

Two Types of Questions

Every question you build falls into one of two categories. Knowing which one you're building shapes how you set it up.

For Everyone

These questions apply to all registrants, regardless of how they answer. They collect information you need from every consignor — first-time vs. returning status, donation preference, or general consignor history. The answer doesn't branch anyone into a different path; it just tells you something about who's registering.

For Segments

These questions branch a consignor down a specific path based on their answer. A segment question changes what the consignor sees next — a new question, a different fee, a specific schedule segment, or a particular set of instructions. This is where Questions starts doing real work: one answer can unlock or hide everything downstream.

Note: Segment questions are also where Rules become essential — the answer alone doesn't do anything until a rule is built to act on it. You’ll deep dive into rules after all the pieces of your event are built.  

Example: Power Consignor

Question 1 — Are you planning to bring over 300 items?

• I am not planning to bring over 300 tags.
• I am planning to bring over 300 tags, and I will donate all unsold items.
• I am planning to bring over 300 tags, and I will pick up my unsold items.

If a consignor selects the second option indicating 300+ items without full donation, they become a Power Consignor and are shown a follow-up question:

Question 2 — Power Consignors that do not donate all unsold items have the following options:

• Work a 6-hour breakdown Team Member shift
• Work a 2-hour sorting shift
• Accept 55% of their sales

This is a clean example of a For Segments question: one answer (300+ items, not fully donating) triggers a second question that doesn't apply to anyone else. The consignor who plans to bring fewer than 300 items never sees the follow-up at all. There are 3 different paths (later in the process) for these sellers based on the answer to this question.

Example: Valet Program

Valet questions show how multiple questions can chain together to build a full alternate registration path — not just a single fork.

Question 1 — Tell us about yourself

• First-time consignor
• First time at this location
• Returning consignor
• Valet Consignor (I’d like someone to tag for me)

If a registrant selects Valet Consignor, a second question appears — this one only visible to that segment:

Question 2 — Have you participated in our Valet Program previously?

• No, I’d like to learn more
• I’m currently a part of the Valet Program

From there, the seller splits again: Interested Valet Consignor redirects to an outside form, while Current Valet Consignor moves on to a third question.

Question 3 — Who is your tagger?

(Open text box, or multiple choice if you maintain a list of approved taggers)

Three questions, each depending on the last, build a complete alternate path — without ever showing a single one of them to a consignor who isn't a Valet Consignor in the first place.

Why Rules Are Last

Questions capture the answer. Rules is what acts on it.

A question and its answer options exist on their own — but nothing happens automatically. To make a Power Consignor's follow-up question appear, or to route a Valet Consignor down their own path, you need a rule that says: when this answer is given, do this. That's the next article. Building rules before your setup is complete means rebuilding rules later.

Pro Tip  As you build each question in this article, jot down what you expect to happen based on each answer. That list becomes your starting point when you move into Rules.

Build Your Questions

Why this matters: Questions collect information from consignors at registration and drive registration rules and limits — things like valet tagging caps and shift eligibility. Set these up only after your fees, tickets, and schedule are in place, since rules reference what already exists.

Where to find it: Event Checklist → Questions → Setup tab → + Add Question → Rules tab → Mark Done

Steps:

1. Navigate to Questions inside your Event Checklist. Click + Add Question and enter your question text.
2. Set the Display type — Standard for a For Everyone question, or Conditional for a For Segments question that depends on a rule to appear.
3. If this answer needs to be referenced later (by a rule, a report, or a fee), set a Profile key — a short internal label like valet_interest or first_time_seller. Leave it blank if the answer is informational only.
4. Click + Add Answer to add each answer option. Most questions need at least two.
5. Mark Questions done. ✓

Pro Tip: To help determine which display type to use, remember that with rules you HIDE Always items and you SHOW Conditional items. 

Your registration flow is almost complete — the next step is to create rules to add the finishing touches.

Next Steps:

• UNDERSTANDING RULES IN JBFONE — build out the full Rules Engine for fees, tickets, and schedule

Last Updated: SW — 06/23/2026