Staying in Touch · JBFOne Knowledge Base
Managing Your Website Contact Forms
Every contact form on your local website feeds directly into JBFOne. When someone reaches out — whether they want to sell, shop, partner as a vendor, or ask a question — that submission lands in your Communications Inbox and can be routed automatically to the right Constant Contact list. Set it up once and your follow-up runs itself.
What this article covers:
- Where each contact point lives on your website
- How submissions appear in your JBFOne Inbox
- How to view and respond to submissions
- How to map each form to a Constant Contact list
- How to set up automated email responses in Constant Contact
How the Inbox Works
All contact form submissions from your local website and landing page route to one place: Manage → Communications → Inbox. Every submission shows the submitter's name, email, phone, the topic of their inquiry, its source, and its current status.
Status options are New, Open, and Closed. Use these to track what has been handled and what still needs a response. You can also add internal resolution notes to any submission for your own records.
Pro Tip Set your computer's default email client before you start working your Inbox. The Reply via email button opens a new message in your default email application — having it set correctly means one click gets you to a reply without any extra steps.
Contact Us
WHERE IT APPEARS
The Contact Us form is available on your local website landing page. It is a general inquiry form for anyone who wants to reach your team directly.
HOW IT LANDS IN YOUR INBOX
Topic: Contact Us | Source: Landing Page
Click any submission row to open the full detail panel. You will see the submitter's name, contact information, submission date and time, and their full message.
HOW TO RESPOND
Click Reply via email to open a new message to the submitter in your default email application. Respond directly from there or copy and paste email to your JBF email address.
Once resolved, update the Status to Closed and add a resolution note if helpful for your records.
Stay Updated / Latest Updates
WHERE IT APPEARS
The Stay Updated form appears on your local website and captures anyone who wants to receive communications from your location — shoppers, prospective consignors, or community members who are not ready to commit yet.
HOW IT LANDS IN YOUR INBOX
Topic: Stay Updated | Source: Landing Page
CONSTANT CONTACT MAPPING
Map Stay Updated to your broadest general audience list — this is your top-of-funnel contact point. Anyone who submits this form is raising their hand to hear from you but has not committed to shopping or selling yet.
CONSTANT CONTACT AUTOMATION
A welcome/ stay-tuned email template is available in your Constant Contact account. Customize it with your location name, sale dates, and any local details before activating the automation.
Valet Consignor
WHERE IT APPEARS
The Valet Consignor form appears on your local website where you promote your valet program. Prospective valet consignors submit their information here to express interest.
HOW IT LANDS IN YOUR INBOX
Topic: Valet Options | Source: Local website path
HOW TO RESPOND
Click Reply via email to follow up with the prospective valet consignor directly. Valet inquiries typically require a personal response with details about your specific valet process, pricing, and availability.
CONSTANT CONTACT MAPPING
Map Valet Consignor to your Valet list — for example, F26 Valet. This keeps valet consignors in a dedicated list for targeted communication separate from your standard consignor list.
CONSTANT CONTACT AUTOMATION
A valet inquiry response template is available in your Constant Contact account. Customize it with your valet program details, Pro Tagger information, and next steps before activating.
Vendor & Sponsor Inquiry
WHERE IT APPEARS
The Vendor & Sponsor Inquiry form appears at the bottom of your local website under the Sponsor & Vendor Options section. Local businesses and potential sponsors submit here to express interest in participating at your sale.
HOW IT LANDS IN YOUR INBOX
Topic: Sponsor & Vendor Opportunities | Source: Local website path
HOW TO RESPOND
Click Reply via email to respond to the vendor or sponsor inquiry. There are two emails available to choose from in your Constant Contact Account.
CONSTANT CONTACT MAPPING
Map Vendor Inquiry to a vendor-specific list. If you do not have one set up yet, this is a good reason to create one — vendor contacts are a distinct audience from your consignors and shoppers and benefit from targeted communication.
CONSTANT CONTACT AUTOMATION
A vendor inquiry and a sponsor inquiry response template is available in your Constant Contact account from the JBF marketing team. Customize it with your location-specific details — booth pricing, available options, and contact information — before activating.
Still Have Questions?
WHERE IT APPEARS
The Still Have Questions button appears on your local website below the FAQ section. It is a direct contact option for anyone who did not find their answer in the FAQ.
HOW IT LANDS IN YOUR INBOX
Topic: Still Have Questions? | Source: Local website path
HOW TO RESPOND
Click the submission to open the detail panel, read the message, and click Reply via email to respond. Update the Status to Closed once resolved.
CONSTANT CONTACT MAPPING
Map Still Have Questions to a warm audience list or an all contacts list.
Setting Up Your Information Request Mapping
Mapping connects each form topic to the right Constant Contact list. Do this once at the start of each sale season and your submissions will flow into the correct lists automatically.
Where to find it: Manage → Communications → Inbox → gear icon (top right of Inbox)
- Click the gear icon in the top right of the Inbox view. The Information Request Mapping modal opens.
- For each form topic, click Assign to list and select the matching Constant Contact list from the dropdown.
- Search by sale code to filter your current sale lists quickly — for example, type "F26" to see all Fall 2026 lists.
- Select the correct list and confirm. Repeat for each topic. ✓
Pro Tip Map all topics at the start of your sale setup, before your website goes live. Any submissions that come in before mapping is complete will still appear in your Inbox — they just will not be automatically added to Constant Contact.
Setting Up Automated Responses in Constant Contact
Once your lists are mapped, set up automations in Constant Contact so that anyone added to a list receives an immediate, relevant response. The JBF marketing team has provided email templates for each contact type — customize them with your location details before activating.
Best practice setup order
- Create your Constant Contact lists for the current sale season.
- Map each Inbox topic to its list in JBFOne.
- In Constant Contact, open the template for each list.
- Customize the template with your location name, sale dates, and relevant details.
- Set the automation to trigger when a new contact is added to the list.
- Activate. Test with a personal email address to confirm delivery. ✓
Every inquiry has a home. Nothing falls through.
With your mapping in place and your automations active, every person who reaches out through your website gets an immediate, relevant response — without you manually managing each one. Your Inbox becomes a clean CRM view of every contact point, organized by topic and status.
For questions about Constant Contact list setup, see GROUPS AND CONSTANT CONTACT LISTS
Last Updated: SW — 06/08/2026